Shipping Policy

Last Updated: August 9, 2026

Thank you for shopping with Urbancartly. We aim to process and deliver your women’s bags as efficiently as possible. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, and other important shipping information.

1. Shipping Destinations

Urbancartly currently ships orders within the United States.

International shipping may not be available at this time.

2. Order Processing

Orders are generally processed within:

0–1 Business Days (Monday–Friday)

Orders placed on weekends or holidays will generally begin processing on the next available business day.

3. Daily Order Cut-Off

Our standard order processing cut-off time is:

1:00 PM EST, Monday–Friday

Orders placed after the cut-off may begin processing on the following business day.

4. Estimated Delivery

After processing, standard delivery is generally estimated at:

5–9 Business Days

Delivery estimates may vary depending on:

  • Shipping carrier operations
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Other unforeseen circumstances

5. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If a free-shipping offer is available, its applicable terms will be displayed at the time of purchase.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Please allow approximately 24–48 hours for tracking information to become active after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error after placing your order, please contact us immediately.

We will make reasonable efforts to update the information before your order ships, but changes cannot be guaranteed once processing or shipment has begun.

Urbancartly is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Shipping Delays

While we work to meet our estimated delivery times, unexpected delays may occur due to circumstances outside our control.

These may include:

  • Severe weather
  • Carrier disruptions
  • Holiday shipping volumes
  • Transportation interruptions
  • Public holidays
  • Other unforeseen events

We appreciate your patience if a shipping delay occurs.

9. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or contains an incorrect product, please contact our customer support team as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photos of the package and product when applicable

We will review the situation and work toward an appropriate resolution.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Urbancartly
Operated by Clay Digital LLC

6500 Kimball Ave
Kansas City, KS 66104
United States

Email: support@urbancartly.store