Order Cancellation Policy

Last Updated: August 16, 2026

At Urbancartly, we understand that you may occasionally need to cancel an order. This policy explains when an order can be cancelled and what happens if your order has already entered processing or been shipped.

1. Cancellation Requests

You may request to cancel an order before it enters processing.

Please contact us as soon as possible after placing your order and provide:

  • Order Number
  • Full Name
  • Email Address Used for the Order
  • Reason for Cancellation, if applicable

We will make reasonable efforts to process your cancellation request before the order is prepared for shipment.

2. Orders Already in Processing

Once an order has entered processing, cancellation may no longer be possible.

If we cannot cancel the order, you may be able to return the product after delivery according to our Refund & Returns Policy.

3. Orders Already Shipped

Orders that have already been shipped cannot be cancelled.

Once the order has been delivered, you may request a return if the product meets the eligibility requirements of our Refund & Returns Policy.

4. Personalized or Customized Products

If a product is personalized or customized, cancellation may not be possible once customization or preparation has begun.

If you need to make a change or request cancellation, please contact us immediately after placing your order.

5. Refunds for Cancelled Orders

If your cancellation request is successfully approved before shipment, the amount paid for the cancelled order will be refunded to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

6. Incorrect Order Information

Customers are responsible for reviewing their order information before completing checkout.

If you notice an incorrect shipping address, product selection, or other order detail, please contact us immediately.

We cannot guarantee changes once an order has entered processing.

7. Our Right to Cancel Orders

Urbancartly reserves the right to cancel an order when necessary, including situations involving:

  • Product unavailability
  • Pricing or technical errors
  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect product information
  • Violation of our Terms & Conditions

If we cancel an order after payment has been received, an applicable refund will be issued to the original payment method.

8. Contact Us

If you need to request an order cancellation or have questions about this policy, please contact us.

Urbancartly
Operated by Clay Digital LLC

6500 Kimball Ave
Kansas City, KS 66104
United States

Email: support@urbancartly.store