Privacy Policy

Last Updated: August 9, 2026

At Urbancartly, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, and how we help protect it when you browse our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Order Details
  • Payment Information
  • Customer Service Communications

We may also automatically collect certain technical information when you visit our website, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Website Usage Information
  • Cookies and Similar Technologies

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill your orders.
  • Provide order confirmations and updates.
  • Arrange shipping and delivery.
  • Process payments and refunds.
  • Respond to customer service requests.
  • Improve our website and shopping experience.
  • Prevent fraud and unauthorized transactions.
  • Maintain website security.
  • Analyze website usage and performance.
  • Comply with applicable legal requirements.
  • Send promotional communications where permitted.

3. Payment Information

Payments are processed through trusted third-party payment providers.

For security purposes, Urbancartly does not store complete credit or debit card information on its servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

We may use cookies and similar technologies to:

  • Keep our website functioning properly.
  • Remember shopping cart information.
  • Remember customer preferences.
  • Analyze website traffic.
  • Improve website performance.
  • Support marketing activities.
  • Help prevent fraudulent activity.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

Urbancartly does not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping providers
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Customer support providers
  • Government authorities when legally required

Information is shared only when reasonably necessary for the relevant service or legal obligation.

6. Data Security

We take reasonable technical and organizational measures to help protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Opt out of promotional communications.
  • Withdraw consent where applicable.

To make a privacy-related request, please contact us.

8. Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Urbancartly is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable requirements.

Any updated version becomes effective when published on this page.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Urbancartly
Operated by Clay Digital LLC

6500 Kimball Ave
Kansas City, KS 66104
United States

Email: support@urbancartly.store