FAQ — Frequently Asked Questions

Last Updated: August 16, 2026

Welcome to Urbancartly. Below you’ll find answers to common questions about our women’s bags, ordering process, shipping, payments, returns, and customer support.

1. What is Urbancartly?

Urbancartly is an online store specializing in women’s bags and handbags. Our collection features versatile styles designed for everyday use, work, travel, special occasions, and different personal styles.

2. Where do you ship?

Urbancartly currently ships orders within the United States.

International shipping may not be available at this time.

3. How long does shipping take?

Our standard shipping schedule is:

  • Order Processing: 0–1 Business Days
  • Order Cut-Off: 1:00 PM EST, Monday–Friday
  • Estimated Delivery: 5–9 Business Days

Delivery times are estimates and may vary because of carrier operations, weather, holidays, or other unforeseen circumstances.

4. How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email containing available tracking information.

Please allow approximately 24–48 hours for tracking information to become active after shipment.

5. What payment methods do you accept?

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

The payment options available to you will be displayed during checkout.

6. Can I return my order?

Yes. Eligible products may generally be returned within 30 days of delivery, subject to the requirements in our Refund & Returns Policy.

Items should be unused, in their original condition, and accompanied by applicable packaging and accessories.

7. Can I exchange an item?

Eligible items may be exchanged when replacement inventory is available.

Please contact our customer support team with your order number and details about the item you would like to exchange.

8. What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Description of the issue

We’ll review the situation and work toward an appropriate solution.

9. Can I cancel my order?

Orders can generally be cancelled before they enter processing.

Please contact us as soon as possible after placing your order. Once an order has entered processing or has shipped, cancellation may no longer be possible.

10. How long do refunds take?

Approved refunds are issued to the original payment method.

Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.

11. What should I do if my tracking information hasn’t updated?

Tracking information can sometimes take 24–48 hours to become active after shipment.

If your tracking information remains unchanged for an extended period, please contact us with your order number so we can assist you.

12. How can I contact Urbancartly?

For assistance with products, orders, shipping, returns, refunds, or payments, contact us at:

Email: support@urbancartly.store

Business Information

Urbancartly
Operated by Clay Digital LLC

6500 Kimball Ave
Kansas City, KS 66104
United States

Email: support@urbancartly.store