Urbancartly – Frequently Asked Questions (FAQ)

1. What is Urbancartly?

Urbancartly is a USA-based online store offering high-quality, stylish products designed to enhance your home. We provide a wide range of modern and classic items that are both functional and fashionable, with a focus on durability, value, and customer satisfaction.

2. Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

3. How long does shipping take?

  • Order Submission Deadline: Orders placed by 1:00 PM EST on business days are processed the same day.
  • Processing Time: 0–1 business days (Monday–Friday).
  • Estimated Delivery Time: 5–9 business days (Monday–Friday), depending on your location and shipping method.
  • Shipping Cost: Free shipping on all U.S. orders.

Note: Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use the tracking link provided to monitor your shipment in real time.

5. Do you accept returns?

Yes, we offer a 30-day return policy on eligible items. Items must be unused, unwashed, and in their original packaging with all tags attached. For full details, please visit our Refund & Return Policy page.

6. When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, refunds are issued to your original payment method within 7 business days. Please allow additional time for your bank or payment provider to process the refund.

7. Are your products durable and safe to use?

Absolutely! All Urbancartly products are selected for durability, functionality, and safety. We use high-quality materials to ensure lasting performance and adhere to strict safety standards for your peace of mind.

8. How do I care for my items?

To ensure your products last for years, follow the care instructions included with your order. We provide specific maintenance and cleaning guidelines based on the material (wood, fabric, leather, etc.). If you have any questions about care, you can contact us anytime.

9. Can I cancel my order?

Orders can generally be cancelled before processing or shipment. To request a cancellation, contact us promptly at support@urbancartly.store. Once processing or shipping has begun, cancellations are no longer possible; the return process must be followed after delivery.

Business Details

  • Business Name: Urbancartly
  • Business Hours: Monday–Friday, 9:30 AM – 4:00 PM EST
  • Business Email: support@urbancartly.store
  • Business Address: United States