Thank you for shopping with Urbancartly! We are committed to ensuring your products arrive safely and promptly. Please review the details below regarding our shipping process.

1. Order Submission Deadline

  • Orders placed by 1:00 PM EST on business days will be processed the same day.
  • Orders placed after 1:00 PM EST will begin processing the next business day.

2. Processing Time

  • Orders are typically processed within 0–1 business days (Monday–Friday).
  • Processing times may be longer during peak periods or holidays.

3. Estimated Delivery

  • Most orders are delivered within 5–9 business days (Monday–Friday), depending on your location and the delivery method selected at checkout.

4. Shipping Cost

  • All U.S. orders ship free of charge.

5. Shipping Partners

  • We partner with trusted carriers such as UPS, FedEx, and USPS to ensure safe delivery.
  • The specific carrier is automatically selected based on your location and chosen delivery method.

6. Order Handling & Dispatch

  • After placing your order, you will receive a confirmation email indicating that we have started preparing your package.
  • Orders are typically processed within 0–1 business days.
  • Once your order ships, we will send a tracking email so you can monitor its progress in real time.

7. Delivery Timeline

  • Most orders are delivered within 5–9 business days (Monday–Friday).
  • Delivery times may vary due to carrier operations, holidays, or unforeseen circumstances.

8. Delays

  • If your order has not arrived within the estimated timeframe, please allow an additional 2 business days and check your tracking information.
  • If it still hasn’t arrived, contact us with your order number, and we will investigate promptly.

9. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, take clear photos and email them to support@urbancartly.store.
  • We will ensure a replacement or the correct item is sent to you promptly.

10. Order Cancellations

  • Orders can generally be cancelled before processing begins.
  • To request a cancellation, contact support@urbancartly.store as soon as possible.
  • Once processing or shipping has started, cancellations are no longer possible; in such cases, the return process must be followed after delivery.

11. Customer Support Hours

  • Monday–Friday: 9:30 AM – 4:00 PM EST

12. Contact Us

Urbancartly

Thank you for choosing Urbancartly! We look forward to providing you with great service and quality products.